Refund & Return Policy

We want you to be satisfied with your purchase. If you receive an incorrect, defective, damaged, or incorrectly manufactured product, please contact us so we can review the issue and provide an appropriate solution.

1. Returns

Eligible standard products may be returned within 14 days of delivery.

The item must be unused, in its original condition, and include original packaging, tags, and accessories where applicable. Proof of purchase or order details must also be provided.

Customized or personalized products are generally non-returnable unless they are defective, damaged, incorrectly manufactured, or do not match the approved order specifications.

2. Custom & Personalized Products

Custom-made products are produced according to the customer's requirements and are generally non-returnable and non-refundable.

Customers are responsible for providing accurate measurements, names, numbers, logos, colors, and other customization details before production begins.

3. Damaged or Incorrect Items

Please contact us within 48 hours of delivery if you receive a damaged, defective, or incorrect item.

Please include your order number, a description of the issue, and clear photographs or videos of the product and packaging where relevant.

4. Refunds

Once your request has been reviewed and approved, the refund will generally be processed to the original payment method.

Refund timing may vary depending on your payment provider or bank.

5. Return Shipping

If the return is due to an incorrect item, manufacturing defect, or damage attributable to us, we will provide appropriate return instructions.

For other returns, the customer may be responsible for return shipping costs.

6. Exchanges

Eligible standard products may be exchanged subject to availability.

Customized products generally cannot be exchanged unless there is a defect, damage, incorrect manufacture, or an issue with the approved specifications.

7. Order Cancellation

Cancellation requests should be submitted as soon as possible. Once production or customization has started, cancellation may not be possible.

8. How to Request a Return or Refund

Please contact us with your order number and details of the issue. We will review your request and provide further instructions.

For information about delivery and shipping, please visit our Shipping & Delivery Policy.

For our general terms, please review our Terms & Conditions.